Incident history
Every incident and completed maintenance since 14 March 2022. Nothing is edited after the fact: what you see is what customers saw.
- 26Incidents in 2024
- 0Major outages
- 32 h 39Total incident time
- 31Maintenance windows
December 20246 incidents · 2 maintenance windows
Delayed delivery of dedicated servers in Amsterdam (AMS1)22 Dec, 21:53 UTC · 1 h 17 · Dedicated servers
Degraded performance
USDT (TRC-20) credits delayed20 Dec, 19:33 UTC · 53 min · Payments & deposits
Degraded performance
Authoritative DNS latency20 Dec, 18:10 UTC · 2 h 11 · DNS & reverse DNS
Degraded performance
Switch stack failover in New York (NYC1)17 Dec, 03:05 UTC · 2 h 38 · Network, VPS hosts, Dedicated servers
Degraded performance
Increased latency to Asia-Pacific destinations from New York (NYC1)13 Dec, 19:48 UTC · 1 h 03 · Network
Degraded performance
Provisioning paused7 Dec, 19:07 UTC · 1 h 32 · Provisioning
Partial outage
Dashboard and API database maintenance4 Dec, 02:00 UTC · 30 min
Completed
GPU node driver rollout — New York (NYC1)12 Dec, 08:00 UTC · 2 h 52
Completed
November 20241 incident · 3 maintenance windows
Provisioning delays for new orders21 Nov, 19:01 UTC · 1 h 57 · Provisioning
Degraded performance
UPS and generator test — Amsterdam (AMS1)6 Nov, 01:00 UTC · 1 h 14
Completed
Hypervisor security patching, batch 2 — New York (NYC1)12 Nov, 08:00 UTC · 2 h 29
Completed
Core router software upgrade — Amsterdam (AMS1)27 Nov, 01:00 UTC · 1 h 30
Completed
October 20241 incident · 2 maintenance windows
Live migration slowdown in Amsterdam (AMS1)3 Oct, 19:01 UTC · 46 min · VPS hosts
Degraded performance
GPU node driver rollout — New York (NYC1)2 Oct, 08:00 UTC · 3 h 14
Completed
Storage pool firmware update — New York (NYC1)10 Oct, 08:00 UTC · 1 h 13
Completed
September 20240 incidents · 3 maintenance windows
Core router software upgrade — Amsterdam (AMS1)5 Sep, 01:00 UTC · 1 h 55
Completed
Dashboard and API database maintenance17 Sep, 02:00 UTC · 40 min
Completed
Dashboard and API database maintenance24 Sep, 02:00 UTC · 1 h 05
Completed
August 20243 incidents · 4 maintenance windows
Switch stack failover in New York (NYC1)17 Aug, 05:54 UTC · 27 min · Network, VPS hosts, Dedicated servers
Degraded performance
Driver rollout paused on GPU nodes in Amsterdam (AMS1)11 Aug, 08:18 UTC · 47 min · GPU nodes
Degraded performance
Intermittent IPv6 reachability in Frankfurt (FRA1)11 Aug, 01:47 UTC · 42 min · Network
Partial outage
Transit carrier maintenance (Lumen) — Frankfurt (FRA1)7 Aug, 01:00 UTC · 2 h 21
Completed
Dashboard and API database maintenance20 Aug, 02:00 UTC · 1 h 08
Completed
Core router software upgrade — Amsterdam (AMS1)22 Aug, 01:00 UTC · 1 h 30
Completed
Transit carrier maintenance (Lumen) — New York (NYC1)28 Aug, 08:00 UTC · 2 h 16
Completed
July 20244 incidents · 2 maintenance windows
Memory errors on hypervisor ams-hv45 in Amsterdam (AMS1)27 Jul, 01:23 UTC · 46 min · VPS hosts
Degraded performance
Upstream congestion on Telia (Frankfurt (FRA1))22 Jul, 13:26 UTC · 1 h 30 · Network
Degraded performance
Upstream congestion on Cogent (Amsterdam (AMS1))20 Jul, 19:06 UTC · 50 min · Network
Partial outage
Rescue system boot failures in Amsterdam (AMS1)9 Jul, 09:12 UTC · 2 h 12 · Dedicated servers
Degraded performance
Storage pool firmware update — Amsterdam (AMS1)2 Jul, 01:00 UTC · 1 h 19
Completed
UPS and generator test — New York (NYC1)30 Jul, 08:00 UTC · 1 h 01
Completed
June 20243 incidents · 2 maintenance windows
Live migration slowdown in New York (NYC1)24 Jun, 12:15 UTC · 29 min · VPS hosts
Degraded performance
Storage pool failover in Amsterdam (AMS1)1 Jun, 06:58 UTC · 1 h 09 · Storage & snapshots, VPS hosts
Degraded performance
Sustained UDP flood against New York (NYC1) edge1 Jun, 02:37 UTC · 1 h 45 · Network
Degraded performance
Core router software upgrade — Amsterdam (AMS1)6 Jun, 01:00 UTC · 1 h 26
Completed
Transit carrier maintenance (Lumen) — New York (NYC1)19 Jun, 08:00 UTC · 2 h 23
Completed
May 20240 incidents · 4 maintenance windows
Dashboard and API database maintenance9 May, 02:00 UTC · 1 h 14
Completed
GPU node driver rollout — New York (NYC1)14 May, 08:00 UTC · 2 h 48
Completed
Transit carrier maintenance (Cogent) — Frankfurt (FRA1)16 May, 01:00 UTC · 1 h 52
Completed
Storage pool firmware update — New York (NYC1)22 May, 08:00 UTC · 1 h 08
Completed
April 20241 incident · 2 maintenance windows
GPU node nyc-gpu32 in New York (NYC1) reporting Xid errors14 Apr, 23:04 UTC · 33 min · GPU nodes
Partial outage
UPS and generator test — Amsterdam (AMS1)24 Apr, 01:00 UTC · 1 h 02
Completed
Storage pool firmware update — Amsterdam (AMS1)25 Apr, 01:00 UTC · 1 h 28
Completed
March 20242 incidents · 2 maintenance windows
Hypervisor fra-hv23 unresponsive in Frankfurt (FRA1)24 Mar, 20:41 UTC · 41 min · VPS hosts
Partial outage
Private VLAN throughput reduced between GPU nodes in Frankfurt (FRA1)15 Mar, 01:03 UTC · 54 min · GPU nodes
Degraded performance
Core router software upgrade — Amsterdam (AMS1)12 Mar, 01:00 UTC · 1 h 33
Completed
UPS and generator test — Amsterdam (AMS1)28 Mar, 01:00 UTC · 1 h 08
Completed
February 20243 incidents · 2 maintenance windows
Bitcoin payments credited with delay28 Feb, 08:08 UTC · 50 min · Payments & deposits
Degraded performance
Ticket e-mail notifications delayed21 Feb, 08:42 UTC · 1 h 01 · Support portal
Degraded performance
Hypervisor nyc-hv45 unresponsive in New York (NYC1)4 Feb, 15:08 UTC · 1 h 21 · VPS hosts
Partial outage
Dashboard and API database maintenance7 Feb, 02:00 UTC · 44 min
Completed
Hypervisor security patching, batch 4 — New York (NYC1)22 Feb, 08:00 UTC · 2 h 58
Completed
January 20242 incidents · 3 maintenance windows
Upstream congestion on Cogent (New York (NYC1))8 Jan, 11:17 UTC · 2 h 49 · Network
Degraded performance
Elevated packet loss towards Cogent in New York (NYC1)1 Jan, 22:54 UTC · 1 h 36 · Network
Degraded performance
Core router software upgrade — Frankfurt (FRA1)11 Jan, 01:00 UTC · 1 h 42
Completed
Core router software upgrade — Frankfurt (FRA1)16 Jan, 01:00 UTC · 1 h 24
Completed
Core router software upgrade — Amsterdam (AMS1)24 Jan, 01:00 UTC · 1 h 29
Completed