Incident history
Every incident and completed maintenance since 14 March 2022. Nothing is edited after the fact: what you see is what customers saw.
- 20Incidents in 2023
- 1Major outages
- 25 h 37Total incident time
- 27Maintenance windows
December 20231 incident · 2 maintenance windows
Elevated packet loss towards Lumen in New York (NYC1)13 Dec, 15:31 UTC · 46 min · Network
Partial outage
Core router software upgrade — Frankfurt (FRA1)7 Dec, 01:00 UTC · 1 h 22
Completed
Transit carrier maintenance (Lumen) — New York (NYC1)19 Dec, 08:00 UTC · 2 h 28
Completed
November 20231 incident · 2 maintenance windows
Storage pool failover in New York (NYC1)27 Nov, 10:13 UTC · 1 h 17 · Storage & snapshots, VPS hosts
Degraded performance
Transit carrier maintenance (Lumen) — New York (NYC1)7 Nov, 08:00 UTC · 1 h 49
Completed
Core router software upgrade — New York (NYC1)9 Nov, 08:00 UTC · 1 h 36
Completed
October 20232 incidents · 2 maintenance windows
Live migration slowdown in Frankfurt (FRA1)26 Oct, 05:37 UTC · 30 min · VPS hosts
Degraded performance
Ethereum confirmations slower than usual4 Oct, 02:15 UTC · 1 h 54 · Payments & deposits
Degraded performance
Storage pool firmware update — Amsterdam (AMS1)4 Oct, 01:00 UTC · 49 min
Completed
Transit carrier maintenance (Lumen) — New York (NYC1)17 Oct, 08:00 UTC · 2 h 21
Completed
September 20231 incident · 2 maintenance windows
Delayed delivery of dedicated servers in New York (NYC1)24 Sep, 12:10 UTC · 2 h 50 · Dedicated servers
Degraded performance
Dashboard and API database maintenance6 Sep, 02:00 UTC · 59 min
Completed
Transit carrier maintenance (Lumen) — New York (NYC1)21 Sep, 08:00 UTC · 2 h 14
Completed
August 20234 incidents · 2 maintenance windows
Elevated NVMe latency on a storage pool in New York (NYC1)29 Aug, 20:34 UTC · 1 h 21 · Storage & snapshots, VPS hosts
Degraded performance
Core router reload in Amsterdam (AMS1)29 Aug, 17:06 UTC · 31 min · Network, VPS hosts
Partial outage
DDoS mitigation active for a customer prefix in Frankfurt (FRA1)11 Aug, 05:59 UTC · 40 min · Network
Degraded performance
Elevated packet loss towards Cogent in New York (NYC1)8 Aug, 08:48 UTC · 2 h 20 · Network
Degraded performance
Dashboard and API database maintenance2 Aug, 02:00 UTC · 1 h 09
Completed
Storage pool firmware update — New York (NYC1)2 Aug, 08:00 UTC · 1 h 26
Completed
July 20231 incident · 3 maintenance windows
Dashboard slow to load5 Jul, 23:30 UTC · 1 h 01 · Website & dashboard
Degraded performance
Hypervisor security patching, batch 2 — Frankfurt (FRA1)4 Jul, 01:00 UTC · 2 h 21
Completed
UPS and generator test — New York (NYC1)12 Jul, 08:00 UTC · 1 h 30
Completed
Dashboard and API database maintenance25 Jul, 02:00 UTC · 41 min
Completed
June 20231 incident · 2 maintenance windows
Dashboard slow to load12 Jun, 07:14 UTC · 38 min · Website & dashboard
Degraded performance
UPS and generator test — Frankfurt (FRA1)8 Jun, 01:00 UTC · 1 h 17
Completed
Hypervisor security patching, batch 4 — Frankfurt (FRA1)20 Jun, 01:00 UTC · 2 h 23
Completed
May 20231 incident · 3 maintenance windows
Delayed delivery of dedicated servers in Frankfurt (FRA1)15 May, 05:17 UTC · 43 min · Dedicated servers
Degraded performance
UPS and generator test — Frankfurt (FRA1)16 May, 01:00 UTC · 1 h 21
Completed
Core router software upgrade — Frankfurt (FRA1)18 May, 01:00 UTC · 1 h 50
Completed
Dashboard and API database maintenance24 May, 02:00 UTC · 1 h 02
Completed
April 20232 incidents · 2 maintenance windows
Memory errors on hypervisor fra-hv07 in Frankfurt (FRA1)25 Apr, 08:39 UTC · 44 min · VPS hosts
Degraded performance
Provisioning delays for new orders4 Apr, 09:00 UTC · 2 h 15 · Provisioning
Degraded performance
Core router software upgrade — Amsterdam (AMS1)25 Apr, 01:00 UTC · 1 h 15
Completed
Storage pool firmware update — Frankfurt (FRA1)25 Apr, 01:00 UTC · 52 min
Completed
March 20230 incidents · 2 maintenance windows
Core router software upgrade — Amsterdam (AMS1)14 Mar, 01:00 UTC · 1 h 51
Completed
Core router software upgrade — Frankfurt (FRA1)16 Mar, 01:00 UTC · 1 h 38
Completed
February 20235 incidents · 2 maintenance windows
USDT (TRC-20) credits delayed28 Feb, 18:55 UTC · 1 h 31 · Payments & deposits
Degraded performance
BGP session flap with Telia in Frankfurt (FRA1)21 Feb, 05:03 UTC · 1 h 08 · Network
Partial outage
Provisioning delays for new orders12 Feb, 19:36 UTC · 2 h 00 · Provisioning
Degraded performance
Elevated packet loss towards Lumen in Frankfurt (FRA1)12 Feb, 14:00 UTC · 16 min · Network
Major outage
Provisioning delays for new orders2 Feb, 22:29 UTC · 2 h 15 · Provisioning
Degraded performance
Hypervisor security patching, batch 1 — Frankfurt (FRA1)15 Feb, 01:00 UTC · 2 h 31
Completed
Dashboard and API database maintenance15 Feb, 02:00 UTC · 55 min
Completed
January 20231 incident · 3 maintenance windows
Deposit address creation failing15 Jan, 23:33 UTC · 57 min · Payments & deposits, Website & dashboard
Partial outage
Transit carrier maintenance (Lumen) — Frankfurt (FRA1)3 Jan, 01:00 UTC · 2 h 17
Completed
Core router software upgrade — Frankfurt (FRA1)5 Jan, 01:00 UTC · 1 h 58
Completed
Dashboard and API database maintenance17 Jan, 02:00 UTC · 41 min
Completed