Provisioning delays for new orders

Affected:

Provisioning

Duration

2 h 00

Reference

inc-20230212-1

Timeline

1. Resolved12 Feb 2023, 21:36 UTC

   Resolved. Image imports now run in a separate queue.

2. Monitoring12 Feb 2023, 21:14 UTC

   Deliveries are back under 60 seconds.

3. Identified12 Feb 2023, 20:06 UTC

   The provisioning queue is stuck behind a batch of image imports. The batch has been paused and the queue is draining.

4. Investigating12 Feb 2023, 19:36 UTC

   New servers are taking several minutes instead of 60 seconds to deliver. Existing servers are not affected.

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