Delayed delivery of dedicated servers in Frankfurt (FRA1)

Affected:

Dedicated servers · FRA1

Duration

43 min

Reference

inc-20230515-1

Timeline

1. Resolved15 May 2023, 06:00 UTC

   Resolved. Orders delayed during the incident have all been delivered.

2. Monitoring15 May 2023, 05:51 UTC

   The cache is warm again and deliveries are back under 60 seconds.

3. Identified15 May 2023, 05:25 UTC

   The imaging cache in Frankfurt (FRA1) is rebuilding after a disk swap; installs are falling back to the central image store.

4. Investigating15 May 2023, 05:17 UTC

   New dedicated orders in Frankfurt (FRA1) are taking longer than 60 seconds to deliver. Existing servers are not affected.

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