Deposit address creation failing

Affected:

Payments & deposits, Website & dashboard

Duration

57 min

Reference

inc-20230115-1

Timeline

1. Resolved16 Jan 2023, 00:30 UTC

   Resolved. The primary feed is back; both feeds are now queried in parallel.

2. Monitoring16 Jan 2023, 00:14 UTC

   Deposit addresses are being created normally on the backup feed.

3. Identified15 Jan 2023, 23:50 UTC

   The exchange-rate feed is timing out and deposit creation depends on it. We are switching to the backup feed.

4. Investigating15 Jan 2023, 23:33 UTC

   Opening a new top-up returns an error. Existing deposit addresses and payments are not affected.

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