Dashboard slow to load

Affected:

Website & dashboard

Duration

38 min

Reference

inc-20230612-1

Timeline

1. Resolved12 Jun 2023, 07:52 UTC

   Resolved. The rebuild finished off-peak.

2. Monitoring12 Jun 2023, 07:38 UTC

   Page loads are back to normal.

3. Identified12 Jun 2023, 07:25 UTC

   A database index rebuild is competing with dashboard queries. It has been throttled.

4. Investigating12 Jun 2023, 07:14 UTC

   The dashboard is loading slowly for some customers. Servers and the API are unaffected.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.