Dashboard slow to load

Affected:

Website & dashboard

Duration

1 h 01

Reference

inc-20230705-1

Timeline

1. Resolved6 Jul 2023, 00:31 UTC

   Resolved. The rebuild finished off-peak.

2. Monitoring6 Jul 2023, 00:14 UTC

   Page loads are back to normal.

3. Identified5 Jul 2023, 23:48 UTC

   A database index rebuild is competing with dashboard queries. It has been throttled.

4. Investigating5 Jul 2023, 23:30 UTC

   The dashboard is loading slowly for some customers. Servers and the API are unaffected.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.