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Provisioning delays for new orders

Degraded performance Resolved · 2 Feb 2023, 22:29 UTC → 3 Feb 2023, 00:44 UTC · 2 h 15

Affected:
Provisioning
Duration
2 h 15
Reference
inc-20230202-1

Timeline

  1. Resolved

    Resolved. Image imports now run in a separate queue.

  2. Monitoring

    Deliveries are back under 60 seconds.

  3. Identified

    The provisioning queue is stuck behind a batch of image imports. The batch has been paused and the queue is draining.

  4. Investigating

    New servers are taking several minutes instead of 60 seconds to deliver. Existing servers are not affected.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.