Elevated packet loss towards Lumen in New York (NYC1)

Affected:

Network · NYC1

Duration

46 min

Reference

inc-20231213-1

Timeline

1. Resolved13 Dec 2023, 16:17 UTC

   Lumen confirmed a faulty line card on their side and replaced it. The port is back in production with normal loss and latency.

2. Monitoring13 Dec 2023, 16:05 UTC

   Traffic is now flowing through the remaining upstreams and the DE-CIX New York exchange. Loss has returned to zero; we are monitoring before restoring the port.

3. Identified13 Dec 2023, 15:43 UTC

   The loss is confined to the Lumen port in New York (NYC1). We have lowered its local preference to shift traffic to other upstreams while the carrier investigates.

4. Investigating13 Dec 2023, 15:31 UTC

   We are investigating reports of packet loss on traffic transiting Lumen from New York (NYC1). Peering and other carriers are unaffected.

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