Delayed delivery of dedicated servers in New York (NYC1)

Affected:

Dedicated servers · NYC1

Duration

2 h 50

Reference

inc-20230924-1

Timeline

1. Resolved24 Sep 2023, 15:00 UTC

   Resolved. Orders delayed during the incident have all been delivered.

2. Monitoring24 Sep 2023, 14:29 UTC

   The cache is warm again and deliveries are back under 60 seconds.

3. Identified24 Sep 2023, 12:57 UTC

   The imaging cache in New York (NYC1) is rebuilding after a disk swap; installs are falling back to the central image store.

4. Investigating24 Sep 2023, 12:10 UTC

   New dedicated orders in New York (NYC1) are taking longer than 60 seconds to deliver. Existing servers are not affected.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.