Ethereum confirmations slower than usual

Affected:

Payments & deposits

Duration

1 h 54

Reference

inc-20231004-1

Timeline

1. Resolved4 Oct 2023, 04:09 UTC

   Resolved. All pending ETH and ERC-20 payments have been credited.

2. Monitoring4 Oct 2023, 03:37 UTC

   Confirmation times are back to a few minutes.

3. Identified4 Oct 2023, 02:45 UTC

   Confirmation times are driven by Ethereum gas prices; we have extended the rate lock on pending invoices.

4. Investigating4 Oct 2023, 02:15 UTC

   ETH and USDT (ERC-20) payments are taking longer to reach 12 confirmations because of network congestion. Invoices remain valid until they are confirmed.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.