Hypervisor nyc-hv45 unresponsive in New York (NYC1)

Affected:

VPS hosts · NYC1

Duration

1 h 21

Reference

inc-20240204-1

Timeline

1. Resolved4 Feb 2024, 16:29 UTC

   Resolved. All VPS on nyc-hv45 are running. The kernel bug is known and the fix is being rolled out during the next maintenance window.

2. Monitoring4 Feb 2024, 16:02 UTC

   The host is back and all VPS are booting. Disks were untouched.

3. Identified4 Feb 2024, 15:22 UTC

   The host hit a kernel panic. We are rebooting it; VPS will come back automatically in the order they were started.

4. Investigating4 Feb 2024, 15:08 UTC

   Hypervisor nyc-hv45 in New York (NYC1) stopped responding. VPS on this host are unreachable while we investigate.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.