Ticket e-mail notifications delayed

Affected:

Support portal

Duration

1 h 01

Reference

inc-20240221-1

Timeline

1. Resolved21 Feb 2024, 09:43 UTC

   Resolved. All notifications have been delivered.

2. Monitoring21 Feb 2024, 09:27 UTC

   The queue is draining.

3. Identified21 Feb 2024, 08:56 UTC

   Our outbound mail provider is rate-limiting deliveries. Messages are queued, not lost.

4. Investigating21 Feb 2024, 08:42 UTC

   E-mail notifications for ticket replies are delayed. Replies are visible in the dashboard.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.