Switch stack failover in New York (NYC1)

Affected:

Network · NYC1, VPS hosts · NYC1, Dedicated servers · NYC1

Duration

27 min

Reference

inc-20240817-1

Timeline

1. Resolved17 Aug 2024, 06:21 UTC

   Resolved. The stack is back to full redundancy. Total customer-visible impact: a 4 to 8 second connectivity gap on one rack.

2. Monitoring17 Aug 2024, 06:12 UTC

   The power supply has been replaced from the on-site spare pool and the stack is re-forming.

3. Identified17 Aug 2024, 06:00 UTC

   The primary switch member has a failed power supply. Servers are running on the peer at full bandwidth.

4. Investigating17 Aug 2024, 05:54 UTC

   A top-of-rack switch in New York (NYC1) failed over to its stack peer. Affected servers lost connectivity for a few seconds.

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