Intermittent IPv6 reachability in Frankfurt (FRA1)

Affected:

Network · FRA1

Duration

42 min

Reference

inc-20240811-2

Timeline

1. Resolved11 Aug 2024, 02:29 UTC

   Resolved. IPv6 reachability is fully restored; the filter change process now requires a second review.

2. Monitoring11 Aug 2024, 02:17 UTC

   All IPv6 prefixes are back in the routing table. We are verifying reachability from every rack.

3. Identified11 Aug 2024, 01:54 UTC

   A route filter update dropped a set of IPv6 prefixes learned at DE-CIX Frankfurt. The filter has been corrected and sessions are being re-announced.

4. Investigating11 Aug 2024, 01:47 UTC

   Some customers report IPv6 destinations being unreachable from Frankfurt (FRA1). IPv4 is unaffected.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.