Storage pool failover in Amsterdam (AMS1)

Affected:

Storage & snapshots · AMS1, VPS hosts · AMS1

Duration

1 h 09

Reference

inc-20240601-2

Timeline

1. Resolved1 Jun 2024, 08:07 UTC

   Resolved. Root cause: a faulty controller battery. Replaced from on-site spares.

2. Monitoring1 Jun 2024, 07:49 UTC

   The controller is back and the pool is redundant again.

3. Identified1 Jun 2024, 07:11 UTC

   The failover completed cleanly. The failed controller is being inspected.

4. Investigating1 Jun 2024, 06:58 UTC

   A storage controller in Amsterdam (AMS1) failed over to its partner. VPS on the pool paused I/O for a few seconds.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.