USDT (TRC-20) credits delayed

Affected:

Payments & deposits

Duration

53 min

Reference

inc-20241220-2

Timeline

1. Resolved20 Dec 2024, 20:26 UTC

   Resolved. All TRC-20 deposits have been credited; a second node now runs in standby.

2. Monitoring20 Dec 2024, 20:15 UTC

   The node is synchronised and delayed deposits are being credited.

3. Identified20 Dec 2024, 19:46 UTC

   The node fell behind after a restart. It is catching up at about 40 blocks per second.

4. Investigating20 Dec 2024, 19:33 UTC

   TRC-20 deposits are being credited with a delay while our Tron node re-synchronises.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.