Provisioning paused

Affected:

Provisioning

Duration

1 h 32

Reference

inc-20241207-1

Timeline

1. Resolved7 Dec 2024, 20:39 UTC

   Resolved. All servers delivered during the incident have been corrected.

2. Monitoring7 Dec 2024, 20:23 UTC

   Provisioning resumed; affected servers are receiving their IPv6 block automatically.

3. Identified7 Dec 2024, 19:26 UTC

   A change to the IP allocation service dropped the IPv6 assignment step. The change has been reverted.

4. Investigating7 Dec 2024, 19:07 UTC

   Provisioning is paused while we investigate servers being delivered without their IPv6 block.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.