Hypervisor fra-hv23 unresponsive in Frankfurt (FRA1)

Affected:

VPS hosts · FRA1

Duration

41 min

Reference

inc-20240324-1

Timeline

1. Resolved24 Mar 2024, 21:22 UTC

   Resolved. All VPS on fra-hv23 are running. The kernel bug is known and the fix is being rolled out during the next maintenance window.

2. Monitoring24 Mar 2024, 21:10 UTC

   The host is back and all VPS are booting. Disks were untouched.

3. Identified24 Mar 2024, 20:54 UTC

   The host hit a kernel panic. We are rebooting it; VPS will come back automatically in the order they were started.

4. Investigating24 Mar 2024, 20:41 UTC

   Hypervisor fra-hv23 in Frankfurt (FRA1) stopped responding. VPS on this host are unreachable while we investigate.

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