Delayed delivery of dedicated servers in Amsterdam (AMS1)

Affected:

Dedicated servers · AMS1

Duration

1 h 17

Reference

inc-20241222-1

Timeline

1. Resolved22 Dec 2024, 23:10 UTC

   Resolved. Orders delayed during the incident have all been delivered.

2. Monitoring22 Dec 2024, 22:43 UTC

   The cache is warm again and deliveries are back under 60 seconds.

3. Identified22 Dec 2024, 22:15 UTC

   The imaging cache in Amsterdam (AMS1) is rebuilding after a disk swap; installs are falling back to the central image store.

4. Investigating22 Dec 2024, 21:53 UTC

   New dedicated orders in Amsterdam (AMS1) are taking longer than 60 seconds to deliver. Existing servers are not affected.

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