Ticket e-mail notifications delayed

Affected:

Support portal

Duration

2 h 42

Reference

inc-20250627-1

Timeline

1. Resolved27 Jun 2025, 05:28 UTC

   Resolved. All notifications have been delivered.

2. Monitoring27 Jun 2025, 05:03 UTC

   The queue is draining.

3. Identified27 Jun 2025, 03:21 UTC

   Our outbound mail provider is rate-limiting deliveries. Messages are queued, not lost.

4. Investigating27 Jun 2025, 02:46 UTC

   E-mail notifications for ticket replies are delayed. Replies are visible in the dashboard.

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