Hypervisor ams-hv12 unresponsive in Amsterdam (AMS1)

Affected:

VPS hosts · AMS1

Duration

57 min

Reference

inc-20250117-1

Timeline

1. Resolved18 Jan 2025, 00:38 UTC

   Resolved. All VPS on ams-hv12 are running. The kernel bug is known and the fix is being rolled out during the next maintenance window.

2. Monitoring18 Jan 2025, 00:22 UTC

   The host is back and all VPS are booting. Disks were untouched.

3. Identified17 Jan 2025, 23:51 UTC

   The host hit a kernel panic. We are rebooting it; VPS will come back automatically in the order they were started.

4. Investigating17 Jan 2025, 23:41 UTC

   Hypervisor ams-hv12 in Amsterdam (AMS1) stopped responding. VPS on this host are unreachable while we investigate.

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