Ticket e-mail notifications delayed

Affected:

Support portal

Duration

1 h 11

Reference

inc-20260422-1

Timeline

1. Resolved22 Apr 2026, 19:17 UTC

   Resolved. All notifications have been delivered.

2. Monitoring22 Apr 2026, 18:53 UTC

   The queue is draining.

3. Identified22 Apr 2026, 18:28 UTC

   Our outbound mail provider is rate-limiting deliveries. Messages are queued, not lost.

4. Investigating22 Apr 2026, 18:06 UTC

   E-mail notifications for ticket replies are delayed. Replies are visible in the dashboard.

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