USDT (TRC-20) credits delayed

Affected:

Payments & deposits

Duration

1 h 53

Reference

inc-20250914-1

Timeline

1. Resolved14 Sep 2025, 15:12 UTC

   Resolved. All TRC-20 deposits have been credited; a second node now runs in standby.

2. Monitoring14 Sep 2025, 14:40 UTC

   The node is synchronised and delayed deposits are being credited.

3. Identified14 Sep 2025, 13:41 UTC

   The node fell behind after a restart. It is catching up at about 40 blocks per second.

4. Investigating14 Sep 2025, 13:19 UTC

   TRC-20 deposits are being credited with a delay while our Tron node re-synchronises.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.