Bitcoin payments credited with delay

Affected:

Payments & deposits

Duration

2 h 02

Reference

inc-20220814-1

Timeline

1. Resolved14 Aug 2022, 21:58 UTC

   Resolved. Every delayed payment has been credited.

2. Monitoring14 Aug 2022, 21:15 UTC

   Confirmations are arriving normally again.

3. Identified14 Aug 2022, 20:30 UTC

   Our node is healthy; the delay is on-chain. Invoices are extended automatically.

4. Investigating14 Aug 2022, 19:56 UTC

   A backlog in the Bitcoin mempool is delaying the first confirmation of some payments. Invoices stay open until the payment confirms.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.