Hypervisor hel-hv11 unresponsive in Helsinki (HEL1)

Affected:

VPS hosts · HEL1

Duration

6 min

Reference

inc-20260411-1

Timeline

1. Resolved11 Apr 2026, 06:19 UTC

   Resolved. All VPS on hel-hv11 are running. The kernel bug is known and the fix is being rolled out during the next maintenance window.

2. Monitoring11 Apr 2026, 06:17 UTC

   The host is back and all VPS are booting. Disks were untouched.

3. Identified11 Apr 2026, 06:14 UTC

   The host hit a kernel panic. We are rebooting it; VPS will come back automatically in the order they were started.

4. Investigating11 Apr 2026, 06:13 UTC

   Hypervisor hel-hv11 in Helsinki (HEL1) stopped responding. VPS on this host are unreachable while we investigate.

Were you affected? Open a ticket within 7 days and we credit your balance under the SLA.